Friday, August 11, 2017

Dinesh Kamath's Editorial 'SBI disappoints its customers' that was published in Newsband

SBI disappoints its customers
SBI’s move to lower the interest rates on savings accounts is a wake-up call for savers. As far as interest rates on savings accounts are concerned, the State Bank of India has moved to lower the rate which was hitherto kept at 4 per cent by nearly all banks. SBI cut 50 bps in the savings deposit rate. Thus it has now set the ball rolling for others to follow suit. The rates on FDs are plummeting by more than 2 percentage points over the past two years. This pinches the large population of Indian savers.
For savers, SBI’s cut should serve as a wake-up call, one that nudges them to consciously shop for higher returns, rather than letting funds idle in savings accounts. For the economy at large, pushing household savings to financial assets can provide a fillip to investments.
Ignorance of law is no excuse; so is ignorance of economics/finance. Buyer beware is an axiom. Indian public look at government bank deposits (including co-operatives), gold and real estate in that order for parking their savings. Rightly or wrongly, they are most comfortable only dealing in currency. Also, we are quite comfortable with the lethargy experienced in government utilities - railway services, bank, electricity, insurance and organizations like PSU banks, LIC, GIC, BSNL etc. In fact customers of these organization are very possessive about these and defend them.
So, you feel for the customers who lose interest because of SBI move; There are some optimists who feel that SBI might report increase in deposits in the next 6 months and also increase in their income. Right now another customer is parking his redemption from mutual funds in to his savings bank account.
One needs to advocate the banks not to cut interest rate on deposits which is one of the key sources of income to them. Time and again the interest rate is reduced gradually and forces depositors to see some other source for placing their savings with reasonable interest and safety. But banks are not bothering the hiccups and they take situation based decisions in reducing the rate.
As per banking-history, in the beginning, banks were charging fee for rendering the service of safe-keeping (custody) of their clients’ money, on which no interest was paid. A time might come when banks would be paying meager interest on savings bank accounts. Savers will remain at the mercy of banks.
While media and analysts dwell in detail on inflation, RBI’s base rates and inadequate transmission of benefits of rate cuts, savers remain a neglected lot. To add insult to injury, banks bargain for reduction of interest rates on savings instruments with long term maturities outside the banking system as a pre-condition for reduction in lending rates following reduction in bank rate. GOI has been obliging.
This indecent challenge from banks which have a monopoly over rural and semi-urban savings has long-term implications. These include savings migrating to non-financial sectors and the traditional moneylender resurfacing in new attire. Earlier the regulator and GOI wake up, the better. Public memory may be short. But savers who keep their savings in banks they trust cannot be expected to forget why they chose bank deposits as an instrument of savings, in the first place. State bank of India and major private sector banks have been challenging the common sense of two categories of savers particularly, since the beginning of the current decade. The savers they have been taking for granted are, (a) elders who keep their ‘retirement corpus’ in bank deposits and (b) the High Net-worth salaried class who maintain huge balances in savings bank accounts.

In 2011, when after long persuasion by depositors, RBI deregulated interest rates on Savings Bank accounts, these banks made a mockery of the regulator’s guidance by either just ignoring the RBI circular (banks like SBI) or making new stipulations and fixing new thresholds for payment of interest on SB accounts (big private sector banks), ensuring status quo in outgo on account of interest payments.  

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