Mahanagar Gas Limited will
now connect with customers On-the-Go!
Launches MGL Connect mobile
app for its PNG and CNG customers
By Dinesh Kamath
NAVI MUMBAI: Mahanagar
Gas Limited (MGL) is one of India’s leading natural gas distribution companies.
Established in 1995, MGL is a joint venture between GAIL (India) Ltd. and the
BG Group, (U.K.). MGL has to its credit the distinction of pioneering the
natural gas distribution network in Mumbai and its neighboring areas. Currently
MGL is providing Piped Natural Gas (PNG) to over 7 lakh households and about
2500 commercial and industrial establishments. MGL also supplies Compressed
Natural Gas (CNG) to over 4 lakh vehicles in Mumbai, Thane, Mira-Bhayander,
Navi Mumbai and beyond.
Mahanagar Gas Limited, one of India's leading natural gas
distribution companies, today announced the launch of its mobile app ‘MGL
Connect’ for its PNG and CNG customers. The app is now available for download
on Android play store free of cost.
Commenting on the launch of the app, Mr. Rajeev Mathur,
Managing Director of Mahanagar Gas Limited said, “Mahanagar Gas Limited is
committed to offering high standards of service to its customers. MGL Connect
has been designed to offer its CNG and PNG customers an evolved service
experience and facilitate ease of use. Through this app, we have added a new
dimension to our customer orientation and look to develop this app further to
make our services seamless.”
Keeping in mind the convenience of its customers, MGL
Connect has been developed with a host of customer friendly features. The app
has two distinct sections for PNG and CNG and also potential customers. Both
the sections have segments which can be viewed as general information and
customer specific information.
Features for PNG
users:
PNG customers can view their current and last 3 PNG
bills, get details of payments made, find locations where payments can be made
and also make online payments.
They can provide meter readings during billing cycle by
uploading a photo of their meter reading, which will enable the company to
process bills on “Actual” meter reading during the “Assessed” reading cycle
In addition to this, customers can log complaints on any
service related issue by selecting the category or nature of complaint from the
drop down menu. This system has been equipped to capture the customer’s
message.
At the same time, the system has also been designed to
send an automated push notification through which various alerts can be
notified to the customers.
Keeping in mind the safety of customers and to curb
fraudulent activities, Mahanagar Gas Limited’s customers can verify the meter
reader by entering his employee ID displayed on his identity card. On doing so
the photograph of the meter reader shall be displayed on the screen
Features for CNG
users:
Locating nearest CNG station becomes easier with this app
and convenient for the CNG customers to access all the information pertaining
to CNG prices and the amount saved by using CNG over other alternative fuels.
Information about CNG Kit suppliers and hydro-testing
Centres, tips on CNG vehicle maintenance, Car models available in CNG variant
Besides, this mobile app can also help customers view and
download relevant documents, policies and procedures.
For more information and the latest updates, log on to
website (www.mahanagargas.com/) or
find on Facebook (https://www.facebook.com/mglltd)
and Twitter (https://twitter.com/mahanagargas).
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